Data Deletion & Account Removal

Delete individual scans

Your scans and results are stored in your account. You can delete individual scans in the app at any time, which removes the associated image and measurements. Note that uninstalling the app alone does not delete data stored in your account — use the steps below to remove everything.

Delete your account

To permanently delete your account:

1. Open Symmetry IQ and go to Settings.
2. Select “Account”, then “Delete account”.
3. Confirm. Your account and associated personal data are permanently erased.

Request deletion by email

Prefer email? Send a request from your account address to privacy@symmetryiq.app with the subject “Data Deletion”. We'll verify your identity and complete the deletion within 30 days, including account data held by our providers (such as Firebase).

Subscriptions

Deleting your account does not automatically cancel an active subscription. Cancel subscriptions in your Apple App Store or Google Play account settings to stop future billing.

What we may retain

We may retain a limited set of records where legally required (for example, transaction records for tax purposes). These are kept securely and only for as long as the law requires.

Need help?

If anything is unclear, our team is here to help. Reach us at privacy@symmetryiq.app and we'll guide you through the process.