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Questions about scans, subscriptions, privacy, or your routine? We're here to help.

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Frequently Asked Questions

How do I run a scan?

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Open the app and take a single front-facing selfie when prompted. Symmetry IQ analyzes it and returns scores for eight facial-symmetry metrics, each with plain-language feedback. No special lighting or setup needed — just look at the camera.

Are my photos private?

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Yes. Your scan is analyzed securely by our AI to produce your scores and saved to your account so you can track progress. Your photos are never sold, never used for advertising, and never posted publicly — there's no facial recognition and no social feed. You can delete any scan, or your whole account, at any time.

How do I cancel my subscription?

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Subscriptions are billed through the Apple App Store. To cancel, open the Settings app on your iPhone, tap your name, tap Subscriptions, select Symmetry IQ, and choose Cancel. Your access continues until the end of the current billing period.

Can facial symmetry actually be improved?

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Bone structure is largely fixed, but a lot of what reads as asymmetry comes from soft tissue and muscle — jaw tension, uneven chewing, posture, tongue posture, and puffiness. The app's routines target those. Results vary from person to person, and consistency over weeks matters most.

Is Symmetry IQ medical advice?

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No. Symmetry IQ is a cosmetic and educational tool, not a medical device. It does not diagnose or treat any condition. If you have a health, dental, or jaw concern, talk to a qualified professional.

How do I delete my account or my data?

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You can delete individual scans or your entire account from the app's settings (Settings → Account → Delete account). Prefer email? Send a request from your account address to privacy@symmetryiq.app with the subject "Data Deletion". See our Data Deletion page for full steps.

Something isn't working — how do I report a bug?

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Email hello@symmetryiq.app with a description of the issue, your device and iOS version, and a screenshot if possible. We respond within 1–3 business days.

Still need help?

We read every email. Most replies within 1–3 business days.

hello@symmetryiq.app