Privacy Policy

The short version

• To analyze a scan, your photo is securely uploaded and processed by our AI to produce your symmetry scores. It is never sold, never used for advertising, and never posted publicly.
• We do not perform facial recognition and do not use your face to identify you.
• Your face data is treated as sensitive information and protected accordingly.
• We collect only the minimum account, purchase, and diagnostic data needed to run the app.
• You can delete your scans and your account at any time.

Face data and how your scan is analyzed

When you run a scan, the photo you capture is securely transmitted to our cloud service and analyzed by trusted third-party AI providers (Google, and Perfect Corp for optional visual previews) that measure facial symmetry and proportions. The analysis produces your per-metric scores and written feedback, which are saved so you can track your progress over time. On supported devices, Symmetry IQ also uses Apple's TrueDepth camera (via ARKit face tracking) to render a real-time 3D visualization while you align your scan. That depth and face-mesh data is processed entirely on your device, is never uploaded, and is not stored in any database. On-device facial-landmark detection is likewise performed locally.

Face data is considered sensitive personal information, and we handle it accordingly. We use it only to provide your analysis, routines, and progress tracking. We do not use it for identity recognition, advertising, or AI model training, and we never sell it. Our AI providers process your photo solely to return your analysis and previews under contract and are not permitted to use it for their own purposes. When you delete a scan, the associated image and measurements are removed.

Information we collect

To provide the service, we collect:

• Photos and face data — the selfies you choose to scan and the facial measurements and scores derived from them, used to provide your analysis and track progress.
• Account information — your name and email address, handled by our authentication provider (Firebase) when you create an account or sign in with Apple or Google.
• Onboarding answers — details like age range and goals that you provide to personalize your experience.
• Purchase information — subscription status and transaction identifiers, processed by Apple, Google, and Superwall. We never receive or store your full payment-card details.
• Diagnostic data — crash reports and basic device/app information to help us keep the app stable.
• Notification tokens — if you enable notifications, a push token so we can send reminders.

Third-party services we use

We rely on a small number of trusted providers. Each processes only the limited data needed for its function, under its own privacy policy:

• Google (AI analysis & cloud) — your scan photo is processed by Google's AI to generate your facial-symmetry analysis. Processed under contract solely to return your results.
• On-device face tracking (Apple ARKit & Vision) — Symmetry IQ uses the TrueDepth camera and Apple's Vision framework to render the 3D scan visualization and detect facial landmarks locally on your device. This depth and face-mesh data stays on your device and is never uploaded or stored.
• Perfect Corp (YouCam) — processes your scan photo to render optional visual "preview" filters. Processed transiently to return the preview; not retained.
• Firebase (Google) — account creation, authentication, session management, and secure storage of your account data and scan history (name, email, sign-in identifiers).
• Superwall — subscription and paywall management (anonymous app user ID, subscription status).
• Apple & Google — Sign in with Apple/Google and in-app purchase processing.
• Expo / push services — delivery of notifications you opt into.

How we use your information

We use the data we collect to:

• Analyze your scans and generate your symmetry scores and feedback.
• Provide and personalize your routines and daily tasks.
• Save your scan history so you can track progress over time.
• Create and secure your account and process sign-in.
• Process subscriptions and restore purchases.
• Diagnose crashes and improve reliability and performance.
• Send reminders and updates you've opted into.

We do not use your information for third-party advertising, and we do not sell personal data.

Camera and photo permissions

Symmetry IQ requests camera access (and, optionally, photo access) solely to capture or select an image for facial analysis. That image is used only to generate your analysis and is not used for any other purpose. You can revoke these permissions at any time in your device settings.

How we protect your information

We protect your information using industry-standard safeguards, including encryption in transit and at rest, strict access controls, and secure cloud infrastructure. No system is perfectly secure, but we work continuously to protect your data.

Data retention

Your scans and results are retained while your account is active so your progress history remains available to you, and you can delete individual scans at any time. Account and subscription records are kept while your account is active and for a limited period afterward, except where we are legally required to keep certain records (for example, tax and transaction records). When you delete your account, we delete your associated personal data, including your scans.

Your rights and choices

Depending on where you live, you may have the right to:

• Access the personal data and face data associated with your account.
• Correct or update your account information.
• Delete your scans, account, and associated personal data.
• Withdraw consent and opt out of notifications and non-essential communications.

You can delete scans and your account from within the app, or contact us at privacy@symmetryiq.app. See our Data Deletion page for step-by-step instructions.

International users

Our service providers (such as Google, Firebase, and Superwall) may process your photos, account, purchase, or diagnostic data on servers located in other countries. Where required, we rely on appropriate safeguards for such transfers.

Children's privacy

Symmetry IQ is not directed to children under 13 (or the minimum age of digital consent in your country), and we do not knowingly collect their data. If you believe a child has provided us information, contact us and we will promptly delete it.

Not a medical service

Symmetry IQ is a wellness and self-improvement tool. It is not a medical device and does not provide medical advice, diagnosis, or treatment. Symmetry scores and routines are for informational purposes only.

Changes to this policy

We may update this policy from time to time. We'll post the revised version here and update the date above, and we'll communicate significant changes in-app.

Contact us

Questions about your privacy? Reach our team at privacy@symmetryiq.app and we'll be glad to help.